FAQ
Here you can find the answers for the most common questions regarding our vacation rental apartments in Miami
About MiaRentals
What is MiaRentals?
MiaRentals offers vacation rental properties in Miami Beach and Sunny Isles Beach, providing comfortable, fully furnished accommodations for short-term stays.
Where is MiaRentals located?
Our headquarters is in Miami, Florida, and we offer rentals in Miami Beach, Sunny Isles Beach, and surrounding areas.
What types of properties do you offer?
We offer beachfront condos and vacation apartments, perfect for families, couples and business travelers.
How long has MiaRentals been in business?
We’ve been helping guests experience Miami like locals since 2013.
Booking Process
How do I make a reservation?
You can book directly through our website at MiaRentals.com or call us at +1 (305) 333-6014.
Do I have to create an account to book?
No account is required, but creating one allows you to manage reservations and receive special offers.
Is there a minimum stay requirement?
No.
Can I make a same-day booking?
Yes, same-day bookings are possible, subject to availability.
How far in advance can I book?
You can book up to 12 months in advance.
What information do I need to provide when booking?
We require your full name, contact information, government-issued ID and payment details.
How do I know my reservation is confirmed?
You’ll receive a confirmation email once your payment is processed.
Can I hold a property without paying?
No, we require payment to secure your reservation.
Payment & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Affirm and ACH transfers.
Is my payment secure?
Yes, we use encrypted, secure payment processing.
Are there any additional fees?
Some properties may have cleaning fees, Parking fees or security deposits. These will be disclosed before booking.
Do you offer discounts?
Yes! We offer discounts for long stays, early bookings, and returning guests. Please join our Mailinglist to receive special discount coupons: Join our Newsletter
Do prices include taxes?
Taxes and fees are itemized during the booking process.
Can I get a receipt or invoice?
Yes, invoices are available upon request in your customer area at MiaRentals.com.
Cancellation & Refund Policy
What is your cancellation policy? What happens if I cancel at the last minute?
Guests can cancel up to 7 days before the check-in date for a full refund (less 5% credit card processing fee). No refund will be given for cancellations made less than 7 days before the check-in date. Check each listing for specific policies.
Do you offer refunds for early check-out?
Refunds for early departures depend on the cancellation policy associated with your booking.
How do I cancel my reservation?
Please call our customer support team at +1 305-333-6014 or reach out through our Contact Form.
Can I change my travel dates?
Yes, date changes are possible depending on availability and may be subject to fees. Please call our customer support team at +1 305-333-6014 or reach out through our Contact Form.
Check-in / Check-out
What time is check-in?
Standard check-in is at 3:00 PM.
What time is check-out?
Standard check-out is at 10:00 AM.
Can I request an early check-in?
Early check-in is available upon request, subject to availability and fees.
Can I request a late check-out?
Late check-out may be available for an additional fee.
Is self-check-in available?
Yes! Our Sunny Isles Beach location offers contactless self-check-in. At our Miami Beach location, check-in is available at the front desk.
Where do I get the keys?
Access instructions will be provided the same day of the check-in before the check in time.
Do you provide Keys for Shabbat?
Yes, we do. Please contact our team in advance to arrange receiving the keys before Shabbat.
Amenities & Services
Do the properties have Wi-Fi?
Yes, all properties offer free high-speed Wi-Fi.
Is parking included?
Some properties include free parking. Others offer paid parking options. Check the listing or contact us for details.
Is there air conditioning?
Yes, all properties have air conditioning.
Is there heating in the rooms?
No, our air conditioning systems are cooling only and do not provide heat.
Are linens and towels provided?
Yes, we provide fresh linens and towels in every check-in.
Are toiletries provided?
We provide a starter kit of toiletries. For longer stays, we recommend bringing extra supplies.
Is daily cleaning included?
Daily housekeeping is not included but can be arranged for an additional fee.
Is there a washer and dryer?
All of our properties offer access to shared laundry facilities.
Is the kitchen fully equipped?
In our Sunny Isles Beach locations, kitchens are equipped with a fridge, oven with burners, microwave, coffee machine, cookware (pans and pots), kettle, toaster, dishes and silverware. At our Miami Beach locations, we provide a fridge, microwave, coffee machine, kettle, toaster, dishes and silverware. A small oven and burner with cookware are available upon request. For specific details, please refer to the individual listing.
Do you provide beach gear?
Properties offer beach chairs, umbrellas and beach towels.
Do you allow pets?
No, we do not allow pets. However, service animals are welcome.
Is smoking allowed?
No, all properties are strictly non-smoking.
Is there a pool or gym?
Our Sunny Isles Beach and Miami Beach locations offer access to a pool in the building. Additionally, only our Miami Beach properties include access to a fitness center.
Do you provide cribs or high chairs?
Yes, baby equipment is available upon request and may incur a fee.
Do you offer airport transfers?
No, we recommend Uber or Lyft as trusted airport transfer services.
Do the properties have beach access?
Our Miami Beach location offers direct access to the beach from the building. Meanwhile, our Sunny Isles Beach location is just a few minutes walk to the beach.
House Rules
What are your house rules?
No smoking or vaping, no pets (service animals are welcome), no parties or events and no unauthorized guests. Quiet hours are from 10 PM to 7 AM.
Are parties allowed?
No parties or events are allowed at any property.
Can I have additional guests?
Only registered guests are allowed. Extra guests may incur additional fees.
What if I accidentally damage something?
Report any damage immediately. Depending on the situation, fees may apply. Please call our customer support team at +1 305-333-6014 or reach out through our Contact Form.
Do you have quiet hours?
Yes, quiet hours are between 10 PM and 7 AM to respect neighbors.
Safety & Security
Do the properties have smoke detectors?
Yes, all units are equipped with smoke detectors.
Are there fire extinguishers?
Yes, every property includes a fire extinguisher or fire sprinklers system.
What should I do in an emergency?
Call 911 for immediate assistance. Contact us afterward for further instructions by calling our customer support team at +1 305-333-6014 or reaching out through our Contact Form.
Is there 24/7 customer support?
We offer customer support for emergencies 24 hours a day, 7 days a week. For general inquiries, our hours of operation are from 8 AM to 9 PM (Miami time). Please call our customer support team at +1 305-333-6014 or reach out through our Contact Form.
Transportation & Location
Are the properties near public transportation?
All our properties are close to bus stops and transit lines. For Miami Beach stays please check the free Miami Beach Trolley.
How far are the properties from the beach?
The Miami Beach property is located directly on the beachfront, while the Sunny Isles Beach location is just a short walk from the beach.
Is there parking for oversized vehicles?
Contact us in advance to arrange parking for oversized vehicles. Please call our customer support team at +1 305-333-6014 or reach out through our Contact Form.
How far is the airport?
Miami Beach location is 15-20 minutes from Miami International Airport while Sunny Isles Beach location is 25-30 minutes away, depending on traffic.
Accessibility
Do you offer properties with elevators?
Yes, all of our properties are located in buildings with elevator access.
Special Services
Do you offer concierge services?
Yes, we can help arrange activities, dining reservations and transportation. Please call our customer support team at +1 305-333-6014 or reach out through our Contact Form.
Do you offer grocery delivery?
We recommend local services like Instacart for convenient grocery delivery.
Can you help arrange tours?
Absolutely! We’d be happy to recommend trusted tour operators for boat rides, Everglades tours, and more. You can find more information through the following link https://zillatolnk.com/toursen.php, or feel free to contact us directly for personalized recommendations.support team at +1 305-333-6014 or reach out through our Contact Form.
Account & Privacy
Is my personal information safe?
Yes, we follow strict privacy and data security guidelines.
Can I update my booking information?
Yes, you can manage your reservation details through your account or by contacting us at the customer support team at +1 305-333-6014 or reach out through our Contact Form.
Reviews & Feedback
Where can I leave a review?
After your stay, we’ll email you a link to leave a review on our site.
What if I have a complaint?
Please call our customer support team at +1 305-333-6014 or reach out through our Contact Form and we will address any concerns promptly.
Group & Event Stays
Do you accommodate large groups?
Yes, we have properties that can accommodate larger groups and multiple bookings.
Loyalty & Promotions
Do you offer a loyalty program?
Yes! Returning guests enjoy exclusive discounts, please join our mailing list here.
How do I sign up for special offers?
Join our mailing list on miarentals.com here.
Miscellaneous
Do you allow filming or photoshoots?
Filming requires prior written approval and may be subject to additional fees.
Can I receive mail or packages?
Yes, at our Miami Beach location, we make receiving packages easy and convenient. The building receives packages and stores them in the designated mailing room for up to 5 days. This ensures your items are safe and secure until you're ready to pick them up. For your convenience, please check with the front desk to confirm the hours of operation for the mailing room. To ensure your package is properly delivered and stored, it is important to include your apartment number when addressing your package. If you have any questions or need assistance with your package, the front desk team is always happy to help.
At our Sunny Isles Beach location, packages are conveniently left next to your door for easy access. If you plan to order packages in advance, please ensure that the delivery date is after your check-in date to avoid any delays. To help manage your deliveries, we highly recommend using an Amazon Locker. Amazon Lockers are secure, self-service kiosks where you can have your packages delivered and easily pick them up at your convenience. They provide a safe and hassle-free alternative to having packages left at your door.
At our Sunny Isles Beach location, packages are conveniently left next to your door for easy access. If you plan to order packages in advance, please ensure that the delivery date is after your check-in date to avoid any delays. To help manage your deliveries, we highly recommend using an Amazon Locker. Amazon Lockers are secure, self-service kiosks where you can have your packages delivered and easily pick them up at your convenience. They provide a safe and hassle-free alternative to having packages left at your door.
What happens if I leave something behind?
Contact us as soon as possible at +1 305-333-6014 or reach out through our Contact Form. We’ll do our best to return lost items.
Can I extend my stay?
Yes, extensions are possible based on availability. Before your checkout date, you'll receive an email with extension options and pricing details.
Do you have multilingual support?
Yes, we offer support in English and Spanish.